User Interaction Project
In this project, I evaluated the facets of hypothetical guests vacation resort experiences to gain an understanding of their interactions with different devices. The goal of this project was to then improve on of the devices that guests interacted with to make for a better user experience. I chose a vacation resort as my environment for evaluation because the many different activities available at a resort are all unified by a single room keycard, providing opportunities for instituting simple but largely impactful changes into this system.
Starting with user flows and then storyboards, the users interactions with technology throughout the resort were recorded in relation to Clover devices, which are often used for transactional systems in places of business. Looking at the journey of each user, I was specifically mindful towards making their interactions at the resort easier and more enjoyable, in line with how one imagines a vacation.
Enhanced Flow 1
Enhanced Flow 2
Enhanced Flow 3
Storyboards
The Redesign
Redesign: Clover Solo
After evaluating the different experiences of the users, it appeared that the step of “checking in” at a concierge desk was the worst part of the resort experience. This conclusion was made on the basis that “checking in” is the only step where a user is held up from enjoying their relaxation time, waiting on a worker to find them an open seat.
To resolve this issue, I propose adding a holographic projector to the backside of the Clover Solo monitor, facing the guest. The holographic model would display real-time footage from cameras set up around the pool seating area. This would give both the guests and workers a better understanding of the manner in which seats are occupied. For example, a guest could understand when making a seating choice whether they would be sitting next to a lively family or a quiet couple. Additionally, the hologram would show where the sunlight and shadows are falling over the seating area, providing even more information to the user.
Overall, this addition to the “check-in” process would reduce hassle when it comes to decision making as well as create an entertainment factor for the concierge desk, perhaps making this part of resort life less dull.